Luuma

Privacy Policy

Effective date: 16 May 2026

This Privacy Policy explains how PT Luuma Analitika Indonesia ("Luuma", "we", "us") collects, uses, discloses, and protects personal data when you visit luuma.id or engage our services.

Note:This is a general template prepared as a starting point. It should be reviewed and finalised by a qualified legal advisor — and aligned with Indonesia's Personal Data Protection Law (UU No. 27 of 2022) — before being relied upon.

1. Who we are

PT Luuma Analitika Indonesia is a data analytics company registered in Indonesia. For any questions about this policy or your personal data, contact us at hello@luuma.io.

2. Personal data we collect

We may collect the following categories of personal data:

  • Contact details you provide through our forms — name, email address, company, phone number, and message content.
  • Communications — records of correspondence when you contact us.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically.
  • Client engagement data — information shared with us in the course of delivering analytics services, governed by a separate service agreement.

3. How we use your data

We process personal data to:

  • respond to enquiries and provide requested information;
  • deliver, maintain, and improve our services;
  • communicate about projects, proposals, and updates;
  • operate, secure, and improve our website;
  • comply with legal and regulatory obligations.

4. Legal basis for processing

We process personal data based on your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law, consistent with UU No. 27 of 2022.

5. Sharing and disclosure

We do not sell your personal data. We may share it with trusted service providers who support our operations (for example, hosting and communication tools), and where required by law or competent authorities. Any such parties are bound to protect your data.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is securely deleted or anonymised.

7. Data security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you have the right to access, correct, or update your personal data; to withdraw consent; to request deletion; and to object to or restrict certain processing. To exercise these rights, contact us at hello@luuma.io.

9. Cookies and analytics

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can manage cookies through your browser settings; disabling them may affect site functionality.

10. International transfers

Where personal data is transferred outside Indonesia, we take steps to ensure it receives an adequate level of protection in accordance with applicable law.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with a revised effective date.

12. Contact us

For questions, requests, or complaints regarding this policy, contact PT Luuma Analitika Indonesia at hello@luuma.io or +62 21 1234 5678.